01Where we ship
We ship across India. International shipping is not currently offered; if you’re training online from outside India and want to buy gear, write to hello@rejautsu.exampleand we’ll arrange a one-off quote.
Legal · From dojang to door
Shipping policy.
How and when your order ships from our Dehradun base, what it costs, and what to do if something goes wrong.
Effective · 08 May 2026
02How fast we ship
- Orders are dispatched from Dehradun within 2 working days of payment confirmation.
- Delivery typically takes 3–7 working days depending on your location.
- Customised items (such as embroidered doboks) take an additional 5–7 days for prep before dispatch.
03Charges
- Free shipping on all orders above ₹999.
- Standard shipping below the threshold: ₹79 per order.
- Express delivery is available on request — quoted at cost via WhatsApp.
04Tracking
You will receive a tracking number on email and WhatsApp once your order is dispatched. If the tracking page hasn’t updated within 24 hours of dispatch, write to us — we’ll chase the courier.
05Delays and lost shipments
- If your order is delayed beyond 10 working days from dispatch, contact us and we will trace the parcel with the courier.
- If a parcel is confirmed lost in transit, we ship a replacement at our cost.
- For damaged parcels, photograph the package on arrival and email the picture within 48 hours so we can file a claim.
06Address accuracy
Please double-check the shipping address you enter on Razorpay. Re-routing fees charged by couriers for incorrect addresses are passed on to the customer.
07Returns
See the refund policy for return windows and shipping responsibility on returns.
08Contact
Anything unclear or going wrong? Email hello@rejautsu.example or WhatsApp us — we respond within 4 working hours.
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